CREDIT CARD ORDERS

Novarossi USA accepts Discover, Visa, American Express and MasterCard as payment. When using your credit card, please provide your credit card billing address. We can only ship to the billing address of the credit card and daytime/nighttime phone numbers. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.

If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account. Credit card companies are very willing to offer this service to you and it could mean less delays when placing your orders with Novarossi USA and other companies. Please note that we cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD ORDERS

We offer COD (collect on delivery) service to our established customers in the United States. COD service is not available to other destinations or via some shippers. COD service is available via our world wide web ordering system, (ground shipping only). Postal money order or certified check will be required upon delivery; cash, personal checks or business checks cannot be accepted as payment for COD orders.  If you miss delivery and the order is returned, please let us know why. Otherwise, COD service may not be available to you on future orders. 

CREDITS AND BALANCE DUES

Any credits left on your account with us can be used toward a future order. At your request, we will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account. Any credit not redeemed nor refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We do not assume any responsibility for bank fees incurred as a result of using a Debit Card for your purchases and/or return credit.

BACKORDERS

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. Backorders shipped to international addresses or via "Express" shipping methods will incur special shipping charges with each shipment. You may cancel your backorders at any time.

CANADIAN AND INTERNATIONAL ORDERS

Novarossi USA ships all over the world. Please send payment in the form of an International Money Order in U.S. Funds, or use your credit card. Under no circumstances will we falsify invoices or shipping labels.

APO AND FPO ADDRESSES

When requesting orders to ship to an APO or FPO address, your package will ship Postal Priority Mail only. Your APO or FPO station may choose to send your package via a commercial carrier. Novarossi USA has no control over this, however we are obligated to comply with all rules and regulations governing commercial shipping. Due to this, we will no longer be able to ship flammable items such as fuel or batteries.

RETURNING MERCHANDISE

We will accept merchandise for return that was purchased from Novarossi USA within 30 days of receipt. There is no restocking fee for qualified returns. The merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to Novarossi USA in any way.

DEFECTIVE RETURNS

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

Manufacturer defects found after the product has been used revert to the manufacturer’s warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call our Order Assistance line before taking any action.

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our Order Assistance line immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

RETURNS TO Novarossi USA

Should you find a defect in one of these products, or have an item that requires repair, please address your return to Novarossi USA at the address below. If you expect that the repair costs will be covered under warranty, you MUST provide the required proof-of-purchase in most cases, your Novarossi USA invoice, or a photocopy. In the event that there may be charges not covered by warranty, be sure to indicate the method of payment you prefer. The basic repair service charge is $30.00 per hour. All warranty items sent to Novarossi USA will, at their option, either be repaired or replaced. Repairs and questions can be addressed to:

Novarossi USA
28382 Meadow Ct.
Highland, California 92346

1-909-862-4000

YOUR Novarossi USA CUSTOMER NUMBER

Your customer number is you actual name. For example.  Please use the same customer number and name whenever you contact us. If you know that you have created more than one customer account, please let us know so that we may correct this.

QUESTIONS OR CHANGES TO RECENTLY PLACED ORDERS

If you have placed an order with Novarossi USA recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your soon after receiving it, modifications may not always be possible depending on how much time has already elapsed. You may check on the status of recently placed orders on our web site using your account.  

PARENTAL VERIFICATION OF ORDERS

Unestablished customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.

LIMITS OF RESPONSIBILITY

We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.

All of the products we sell are intended for retail consumption by our customers and are not intended for resale. The Novarossi USA Satisfaction Guarantee is not transferable. Any consequences arising out of the resale of merchandise purchased from Novarossi USA is the responsibility of the seller, not Novarossi USA. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures and descriptions on this site and all other Novarossi USA publications are subject to change. Novarossi USA maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Novarossi USA reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.